CV

David Jenner

Bournemouth, BH4
Full, clean driving license / Owns car
British National / UK Citizen
ITILv4 Service Management Certified
3+ Years 2nd Line IT Industry Experience

Objective

Seeking a full-time, permanent IT role within a 5-mile radius of Bournemouth or Poole.

• Location Preference: Bournemouth/Poole (not willing to commute to Hants or Wilts).
• Work Mode: Hybrid preferred, on-site and remote acceptable.
• Job Type: No contract or temp work.
• Availability: One-month notice period.
• Salary Expectations: £32K – £34K.

Technical Skills

General IT Skills

• Windows 11
• Windows 10
• macOS (10+ years)

Google Software Experience

• Google Workspace / G Suite
• Google Analytics & Google Cloud Console

Microsoft Software Experience

• Windows 10 Pro & Windows 11
• Microsoft Office 365 (Word, Excel, PowerPoint, Teams)
• Microsoft Azure / Entra & Intune (Azure MDM)
• Copilot & ChatGPT 3.5

Networking and Security

• DNS & Active Directory (Windows Server 2016)
• Wireshark Network Analysis
• Ethical Hacking Fundamentals

Work Experience

IT Project Desktop Technician (2nd Line)

University Hospitals Dorset NHS Foundation Trust
(March 2022 – Present)
Provided 2nd Line IT Support for software and hardware issues across three hospitals via tickets, email, Teams, phone, and in-person support.

• iOS Device Specialist: Managed, replaced, and supported iPhones and iPads in collaboration with the Telecom Team.
• Windows Systems Management: Supported Windows PCs using Azure, SCCM, and Intune.
• Collaboration Tools: Used Teams, SharePoint, and Planner for internal organization.
• Software Packaging: Packaged and deployed software via Software Centre.
• Knowledge Sharing: Created Help Guides and Knowledge Base articles for the team and end-users.
• Avanti Ticketing System: Regularly updated the system for improved efficiency and reporting.

Web Designer

BWR Web Design
(July 2019 – February 2022)
Designed and hosted WordPress websites for a diverse range of clients.

• Provided remote support for clients using TeamViewer.
• Set up and managed Office 365 email systems for businesses.
• Delivered out-of-hours support for urgent issues, ensuring minimal disruption for clients.

Customer Service Advisor

Carphone Warehouse Business
(June 2018 – June 2019)

• Troubleshot mobile phone and network-related issues for customers.
• Processed repairs and handled replacements for faulty devices.
• Managed customer queries professionally via Outlook and Excel.

Education

PeopleCert

ITIL Foundation Certificate in IT Service Management (Effective from Oct, 2023)
This essential ITIL 4 module introduces key concepts at the start of your ITIL 4 journey, providing a solid foundation for understanding IT service management and its core elements.

CityLit

City Lit Pro: Start a Career in UX/UI Design (Sept, 2021 – Jan, 2022)
This course equips participants with relevant skills and portfolio pieces for UX/UI positions. Key topics include cognition and technology, solution generation, accessibility guidelines, information architecture, user testing, and prototyping. Activities include creating personas and gathering data.

University for Creative Arts at Farnham, Surrey

BA (Hons) Graphic Communication: Consumer and Culture (Sept, 2008 – June 2011)

Arts University College at Bournemouth, Poole

Art Foundation Diploma Level 4 (Sept, 2007 – June, 2008)

Poole High School - Sixth Form

A-Levels: ICT (B), Art (C) (2005 – 2007)

Poole High School - Secondary School

GCSEs: Achieved A–C grades in Maths, English, and Science (2001 – 2005)

Certifications & Training

Certifications:

• Networking Foundations: Basics (LinkedIn Learning, 2023)
• Windows 11 Essential Training (LinkedIn Learning, 2023)
• Wireshark Essential Training (LinkedIn Learning, 2021)
• Windows 10 Troubleshooting for IT Support (LinkedIn Learning, 2023)
• Microsoft Excel & PowerPoint (Office 365)

Additional Training:

• DNS & Active Directory (Windows Server 2016)
• Adobe Photoshop and UX/UI Tools

Achievements & Interests

• Helped replace outdated iOS devices across three hospitals, streamlining communication within departments.
• Successfully designed and launched multiple WordPress websites for small businesses.
• Passionate about networking, cybersecurity, and staying current with emerging IT technologies.
• Actively pursuing professional development through LinkedIn Learning and Microsoft resources.

References

References available upon request.

Find more details on LinkedIn.
Access the granular breakdown on Notaku.